Terms of sale

Last updated: 24 September 2026

These terms apply when you buy goods as a consumer from the OFF-PITCH online store. They do not cover bookings, venue hire or events. Your mandatory consumer rights always remain in place.

1. About the seller

Off-Pitch AS · Norwegian company/VAT no. 912 384 144 MVA
Haslevollen 3, 0579 Oslo, Norway
support@off-pitch.no

For orders, deliveries, returns and faulty items, contact support@off-pitch.no. Please include your order number if available. You must be 18 or have valid consent from a parent or guardian to place an order.

2. Your order and contract

Your contract consists of these terms, the product information and the details provided before you place your order. The contract is formed when you submit your order. We send an order confirmation by email. Please check the items, sizes and contact details and tell us promptly about any errors.

An obvious pricing or typing error that you knew or should reasonably have recognised may mean that the contract is not binding. We will contact you if this happens. Changes to these terms apply to future purchases, not to contracts already made.

3. Prices, payments and import charges

The currency, delivery charges and taxes we collect are shown before you pay. Norwegian consumer prices include VAT. The payment methods available for your order are displayed at checkout. Card payments may be authorised when you order; payment for physical goods should normally be captured on dispatch. Any different payment arrangements must be clearly explained before purchase.

Cross-border deliveries may attract import taxes, customs duties and carrier clearance fees. Charges collected by us are identified at checkout. Where these charges are not collected, possible additional charges must be disclosed before you order. We do not promise that all import costs are included unless this is expressly stated for your order.

4. Delivery and delays

Available delivery methods, charges and the stated delivery estimate appear at checkout. Unless another deadline is agreed, we deliver without undue delay and within 30 days. Risk normally passes when you, or someone you nominate, takes physical possession of the goods.

If delivery is delayed, you may have the right to withhold payment, require delivery, cancel the contract and claim compensation. Usually you must first allow a reasonable additional delivery period. This is not required where the law permits immediate cancellation, for example where delivery by an agreed date was essential.

5. Cancellation, returns and exchanges

Consumers in Norway and the EU/EEA normally have a 14-day statutory right to withdraw from an online purchase. Our returns and cancellation policy explains deadlines, costs, refunds and return addresses, including our policy for other destinations. You may use our withdrawal form or send another clear statement. Sale items and ordinary hand-painted or pre-owned goods are not automatically excluded.

6. Faulty goods and consumer guarantees

Tell us within a reasonable time after discovering a fault. Under Norwegian consumer law, notifying us within two months of discovering it is always timely. The usual claim period is two years from delivery, or five years for goods expected to last substantially longer than two years.

Depending on the circumstances and applicable law, you may request repair or replacement, a price reduction, cancellation and compensation, and withhold payment. Remedies must be provided without charge, within a reasonable time and without significant inconvenience. Under Norwegian rules, you can normally refuse further repair attempts if a fault remains or returns after an attempt, unless another attempt is reasonable. A fault appearing within two years is generally presumed to have existed at delivery, subject to statutory exceptions.

Normal wear and damage caused by misuse are not, on their own, product defects. This does not restrict your statutory rights. Any commercial warranty is additional to those rights. Please send a description and, where useful, photos. We cover necessary return costs for valid fault claims. Mandatory local consumer guarantees continue to apply, including where they give you stronger rights.

7. Cancelling before dispatch and uncollected parcels

Contact us promptly to stop an order before dispatch. Leaving a parcel uncollected does not, by itself, clearly notify us that you wish to withdraw. Any charge relating to an uncollected parcel must have a lawful basis and must not become a fee for exercising statutory cancellation rights.

8. Privacy and complaints

Our privacy notice explains how we use personal information. Please contact us first about a complaint. Norwegian consumers can request mediation from the Norwegian Consumer Authority, with further consideration by the Consumer Disputes Commission where applicable. EU/EEA consumers can also contact their local European Consumer Centre.

Norwegian law applies to the extent permitted. This choice does not remove mandatory protections in your country of residence or limit statutory rights concerning where you may bring a claim.