Shipping & delivery

Last updated: 24 September 2026

Processing and delivery times

We normally pack and dispatch orders within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day. Delivery after dispatch usually takes 2–5 business days within Norway and 5–10 business days internationally. These are estimates; customs clearance and local conditions can affect delivery.

Shipping within Norway is free on orders over NOK 1,500. For other orders, shipping costs are shown at checkout before payment.

We ship from Norway. Delivery options and prices for your address are shown at checkout before payment. Free-shipping thresholds apply only where stated for your market and order.

Delivery estimates and tracking

Your delivery estimate is shown at checkout or provided before purchase. Timing depends on the destination, carrier, stock availability and customs clearance. We let you know about known delays. If no other deadline is agreed, we deliver without undue delay and within 30 days.

For tracked shipments, we send tracking details on dispatch. Contact support@off-pitch.no if your parcel does not arrive as agreed or tracking stops updating.

Your address and delivery

Check your name, address, postcode and contact details before ordering. Contact us promptly to correct an error. Follow the carrier's delivery and collection instructions. If you wish to cancel, tell us clearly; leaving a parcel uncollected is not, by itself, a cancellation statement.

Customs and import charges

Norway is outside the EU customs union. International deliveries may attract customs duties, import VAT and clearance fees. Checkout must identify charges collected by us. Where they are not included, the carrier or authorities may collect them on import, and this must be disclosed before you order. Do not assume that delivery is duty paid unless this is expressly confirmed for your order.

Damaged or missing deliveries

Contact us about a damaged item or missing delivery. Photos of the packaging and goods can help. We assist with the carrier; this does not change our responsibilities to you. See also our returns policy and terms of sale.